We offer free returns on all orders if product is in returnable condition. Returned items must arrive in original condition (unused) to be eligible for refund.
To start the return process, please contact us by sending an email to email@example.com to notify us. After we receive your package and determine whether or not your product is in returnable condition, you can ship your return:
Ship returns to this address:
Our return and exchange policy lasts 30 days (It starts from the date you receive your package).
Refund process requires inspection period. Hence processing of returns may take 2 – 3 weeks. Refunds will be the original method as you do to us
All products are handmade, the dimensions and colors can be different than the reference information and the reference photo shown on our web site. The variation in dimension less than 10% is not an accurate reason to return a product to us.
All sales are FINAL. No returns, exchanges. NO EXCEPTIONS. We cannot accept returns on these items. If any merchandise that was purchased as sale is returned, it will not be shipped back to the customer, and you will not receive a refund or store credit.
We only accept returns or exchanges purchased from soul2seven.com
Soul 2 Seven ships via DHL and Royal Mail which provide secure and trackable methods of shipping. If your package gets lost we will do everything to help you.
If the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.