Frequently Asked Questions

Payment is only debited from your card when checkout is completed.

The card in use may have expired.
You may have exceeded the authorized credit limit. Please contact your bank.
Your billing address may differ from your shipping address. Please call your credit card company to verify your information. A mismatch can cause an inconvenience in all purchases. Always check that all fields are filled in correctly.
You may have exceeded the authorized credit limit. Please contact your bank.
Always check that all fields are filled in correctly.

Yes. All customers need to pay VAT/DUTIES.

Yes! Once your order has left our warehouse you will receive a tracking number by email. You can check the current status of your shipment. Alternatively, you can email at hello@soul2seven.com and we will track the order on your behalf.

If your purchase has not been processed we can cancel an order or edit your shipping details.

We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed.

Immediately contact Customer Care team hello@soul2seven.com.

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason you did not receive an email, please check your spam folder.

We strive to process all orders in 3-5 business days from when the order is received.

The item(s) that you ordered may no longer be available. If an item in your order is unavailable, you will be contacted within 24 to 48 hours about the cancellation.  If your order contains additional items they will be shipped to you without the unavailable item.

If your package is lost in transit we will do everything we possibly can to assist you.

We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package we cannot be responsible for delivered items that have been lost or stolen.

We’re so sorry for the inconvenience! Please send us an email with your order number to hello@seveneventcompany.com and include a picture of the damaged or wrong product. We’ll make sure to look after you!